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Finally, a repair company was located. "The company made four appointments to come to my house on four different days. They never called or showed up," Torine said. By now it was May 14. Torine called the warranty company again and was given a new repair guy to call. "I called immediately," Torine said.

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01.14.2007 | 34 Comments

First their only available time was 5 days from then, we called and got another company and they no call no showed for a scheduled appointment. Then we finally got a fantastic company out to look and quote the unit. It needs replacing, they filled the proper paperwork and we went on with our business. I was told it could take a week to get it approved with the part. 3 weeks pass. We have no part and we found out our claim was denied and we have to send out home inspection for our claim to be reviewed.

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01.14.2007 | 16 Comments

I have Choice Home Warranty on four separate properties located in three states. One of my properties actually has a secondary policy because of both size and a second kitchen. Three properties have Optional Coverage for septic systems, in ground well pumps and in ground pool. I submitted a claim for system failure of pool pump. The claim was denied. According to the Choice Home Warranty technician the claim was denied for multiple reasons all of which the technician tried to assure the claim adjuster were NOT the reasons for the failure. Choice Home Warranty advised me they would consider a second opinion by a licensed pool company and the total cost of inspection and opinion must be borne by me. I did that. The second company affirmed the opinion of the initial company. The claim was still denied. When I requested on numerous occasions for a written denial I finally received a statement claiming they denied the claim due to "lack of routine maintenance.